http://www.labmanager.com/ Lab Manager Magazine Article RSS Feed for Management en-us ©2011 LabManager, a division of the LabX Media Group. All Rights Reserved. Wed, 22 May 2013 11:56:00 EST 120 http://www.labmanager.com//images/site/LabManagerPrintLogo.jpg http://www.labmanager.com/ http://www.labmanager.com//?articles.view/articleNo/35336/article/Continuous-Improvement http://www.labmanager.com//?articles.view/articleNo/35336/article/Continuous-Improvement Walk into a pharmaceutical or medical laboratory and a couple of things will strike you. First, everything is unsparingly clean. Second, due to regulations and quality standards, those who work in these labs have excruciatingly specific protocols and procedures to follow. They are well trained and intensely focused on quality. Management Thu, 02 May 2013 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/35351/article/Ask-the-Expert--Optimizing-Lab-Services--Evaluating-the-Single-Vendor-Option http://www.labmanager.com//?articles.view/articleNo/35351/article/Ask-the-Expert--Optimizing-Lab-Services--Evaluating-the-Single-Vendor-Option I work in early drug discovery doing preclinical work. I am in charge of all the analytical chemistry and compound management at this site. In my group there are eight people, and we use a number of ultrahigh-performance liquid chromatography (UHPLC) and mass spectrometry (MS) instruments. We have about fifteen UHPLCMS, ten preparative LC-MS, and four supercritical fluid (SFC)-MS systems. There is also all the other chemistry support equipment, such as ten flash chromatography instruments, microwave synthesizers, and all the robotics for automating synthesis and compound storage and management. Our site also has a biology department that handles all the screening assays, in vivo work, and bioanalytics. They have a lot of equipment for performing assays and high-content screening. The bioanalytics group also uses a number of triple quadrupole MS and Orbitrap MS instruments. Management Tue, 30 Apr 2013 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/34922/article/Shopping-Around http://www.labmanager.com//?articles.view/articleNo/34922/article/Shopping-Around The acquisition of equipment is a strategic business and operational decision that balances technology, durability, reliability, active running time, purchase price, maintenance, service, and running costs with the value the acquisition could potentially deliver for a laboratory enterprise. Management Tue, 02 Apr 2013 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/34805/article/Two-Leading-Pathology-and-Laboratory-Medicine-Organizations-Launch-Lab-Management-University http://www.labmanager.com//?articles.view/articleNo/34805/article/Two-Leading-Pathology-and-Laboratory-Medicine-Organizations-Launch-Lab-Management-University Innovative certificate program fills laboratory management gaps in residency training. Management, Industry News Fri, 22 Mar 2013 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/34483/article/The-Procurement-Dilemma http://www.labmanager.com//?articles.view/articleNo/34483/article/The-Procurement-Dilemma The Prisoner’s Dilemma, a classic game theory scenario, perhaps best illustrates the quandary confronting two parties, wherein cooperation and trust is the high road best taken, and acting in one’s own self-interest the low road to doom. Under the rules of the game, two accomplices are interrogated separately. Should one decide to implicate the other, he or she will go free, while his or her partner in crime is jailed for ten years. If both confess, each gets five years. But if neither talks, both get off lightly. It’s a clear win-win, the best possible outcome—yet can they rely on one another to follow suit? Management Tue, 05 Mar 2013 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/34526/article/A-Question-of-Accountability--What-Happens-When-Employees-Are-Left-in-the-Dark- http://www.labmanager.com//?articles.view/articleNo/34526/article/A-Question-of-Accountability--What-Happens-When-Employees-Are-Left-in-the-Dark- All employees are accountable for something, but very few fully understand exactly what they are accountable for, according to a new study conducted by Wayne Hochwarter, the Jim Moran Professor of Business Administration in Florida State University’s College of Business, and research associate Allison Batterton. Management Tue, 26 Feb 2013 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/34048/article/Science-Matters--What-it-Takes-to-Have-Successful-Vendor-Relationships http://www.labmanager.com//?articles.view/articleNo/34048/article/Science-Matters--What-it-Takes-to-Have-Successful-Vendor-Relationships Nurturing good relationships in business is a lot like doing the same in our personal lives. And just like in our personal lives, a one-size-fits-all approach when it comes to any type of relationship usually won’t work. However, it can be wise to take at least a page or two from the book of successful relationship strategies when you’re considering how to best manage a business relationship. Management Mon, 28 Jan 2013 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/34045/article/The-Pathway-to-Management http://www.labmanager.com//?articles.view/articleNo/34045/article/The-Pathway-to-Management Step one, change your mindset  While there are specific skills one needs to develop in order to be an effective manager, there are also five mental attitudes or mindsets that aspiring managers need to develop. Specific proficiencies such as oral communication and time management skills are not enough without cultivating these mindsets. These mindsets will determine how you interpret or respond to situations likely to occur in laboratory management. LabManager, Management Wed, 23 Jan 2013 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/34046/article/What-s-the-Risk- http://www.labmanager.com//?articles.view/articleNo/34046/article/What-s-the-Risk- Strategies for reducing risk and growing your business Management Wed, 23 Jan 2013 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/33406/article/Science-Matters--Holding-the-Line-on-Good-Laboratory-Practices http://www.labmanager.com//?articles.view/articleNo/33406/article/Science-Matters--Holding-the-Line-on-Good-Laboratory-Practices The mistakes we all made coming up in the industry—the “freshman effect”—were almost unavoidable. Checking and rechecking kept us in check, and this was our go-to strategy as we became experts. Magazine, Management Mon, 10 Dec 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/33404/article/Ten-Tips-for-Negotiating-Successfully-in-2013 http://www.labmanager.com//?articles.view/articleNo/33404/article/Ten-Tips-for-Negotiating-Successfully-in-2013 The ability to negotiate successfully in today’s turbulent business climate can mean the difference between success and failure. Magazine, Management Thu, 06 Dec 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/33429/article/Perspective-On--An-Academic-Clinical-Lab---Quality-Assured http://www.labmanager.com//?articles.view/articleNo/33429/article/Perspective-On--An-Academic-Clinical-Lab---Quality-Assured Troubleshooting, scheduling, communicating, and consulting are just part of Lab Manager Lisa Wright's many responsibilities. Management Wed, 05 Dec 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/33407/article/Investing-to-Save---A-Simple-Tool-for-Calculating-ROI-Can-Determine-Which-Investments-are-Best-for-Your-Lab http://www.labmanager.com//?articles.view/articleNo/33407/article/Investing-to-Save---A-Simple-Tool-for-Calculating-ROI-Can-Determine-Which-Investments-are-Best-for-Your-Lab Is your laboratory looking for ways to save money? Try spending (investing) some! Management Tue, 04 Dec 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/33408/article/Accelerating-the-Patent-Process--New-U-S--Patent-Offices-Create-Hubs-of-Innovation-and-Economic-Activity http://www.labmanager.com//?articles.view/articleNo/33408/article/Accelerating-the-Patent-Process--New-U-S--Patent-Offices-Create-Hubs-of-Innovation-and-Economic-Activity Patents are the fuel for American innovation,” said Acting U.S. Commerce Secretary Rebecca Blank. The overhaul of the U.S. Patent and Trademark Office (USPTO) mandated by the September 2011 passage of the America Invents Act is aimed at promoting innovation. Management Tue, 04 Dec 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/33334/article/More-Female-Board-Directors-Add-Up-to-Improved-Sustainability-Performance http://www.labmanager.com//?articles.view/articleNo/33334/article/More-Female-Board-Directors-Add-Up-to-Improved-Sustainability-Performance As a corporate responsibility consultant, Kellie McElhaney publicly criticized Apple’s recent appointment of another man to an already all-male executive team. McElhaney’s new research goes one step further, indicating that the number of women on a corporate board correlates with a firm’s sustainability performance. Management, Industry News Tue, 20 Nov 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/33082/article/The-Second-Annual-Laboratory-Spending-Trends-Report---Another-Year-of-Low-Growth-Laboratory-Product-Budgets-Anticipated-in-2013 http://www.labmanager.com//?articles.view/articleNo/33082/article/The-Second-Annual-Laboratory-Spending-Trends-Report---Another-Year-of-Low-Growth-Laboratory-Product-Budgets-Anticipated-in-2013 With the “fiscal cliff ” looming—the possibility that substantial portions of the U.S. federal budget will be trimmed in 2013— laboratories that depend on government money are anticipating sharply constrained budgets. Magazine, Management, Technology Fri, 09 Nov 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/33212/article/Pressure-Mounting-to-Add-Women-to-U-S-Corporate-Boards http://www.labmanager.com//?articles.view/articleNo/33212/article/Pressure-Mounting-to-Add-Women-to-U-S-Corporate-Boards Leadership is key to expanding diversity on boards. Management, Industry News Fri, 09 Nov 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/33101/article/It-s-The-Little-Things-That-Count---Creative-Ideas-to-Improve-Morale--Enhance-Productivity--and-Make-Your-Lab-More-Fun- http://www.labmanager.com//?articles.view/articleNo/33101/article/It-s-The-Little-Things-That-Count---Creative-Ideas-to-Improve-Morale--Enhance-Productivity--and-Make-Your-Lab-More-Fun- Studies have shown that what workers want from their jobs is not better benefits or more money. Rather, it is the small things that make people feel commitment to an organization. Management Thu, 08 Nov 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/33092/article/Teaming-Up---A-Research-Partnership-Done-Right-Solves-Technical-Problems-and-Grows-Business http://www.labmanager.com//?articles.view/articleNo/33092/article/Teaming-Up---A-Research-Partnership-Done-Right-Solves-Technical-Problems-and-Grows-Business Even industrial R&D giants are finding they often lack all the necessary expertise in-house and are reaching out to suppliers, customers, universities, and government laboratories to establish partnerships in order to give them access to expertise and equipment they need to develop innovative new products and processes. Management Wed, 07 Nov 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/33132/article/Making-Sense-of-Data-Management-in-a-Digital-World http://www.labmanager.com//?articles.view/articleNo/33132/article/Making-Sense-of-Data-Management-in-a-Digital-World The incredible invention of social media and other Web-based technologies has transformed our personal lives in ways we really don’t have to think about anymore. Management Wed, 07 Nov 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/33100/article/Risky-Business---Managing-Export-Control-Compliance-in-the-Biotechnology-Industry http://www.labmanager.com//?articles.view/articleNo/33100/article/Risky-Business---Managing-Export-Control-Compliance-in-the-Biotechnology-Industry Many companies have systems to deal with the alphabet soup of agencies and regulations that govern the handling and transfer of products and technology in the U.S. Yet few biotechnology companies have the compliance systems necessary to handle export control risks involved in their international operations. Management Mon, 05 Nov 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/33098/article/Pay-Satisfaction-Key-Driver-of-Work-Family-Conflict http://www.labmanager.com//?articles.view/articleNo/33098/article/Pay-Satisfaction-Key-Driver-of-Work-Family-Conflict According to research from Amit Kramer, a professor of labor and employment relations at the University of Illinois, employees who are more satisfied with their pay report lower levels of work-family conflict. Management, Management Tips, Industry News Thu, 01 Nov 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/32756/article/Ask-the-Expert--Choosing-the-Right-IT-System-and-Data-Infrastructure http://www.labmanager.com//?articles.view/articleNo/32756/article/Ask-the-Expert--Choosing-the-Right-IT-System-and-Data-Infrastructure Alexander Sherman, director of systems in the Department of Neurology and director of strategic development and systems at the Neurological Clinical Research Institute at Massachusetts General Hospital, discusses why the right choice and setup for data collecting, data handling, and data sharing infrastructure is important to help establish successful research collaborations. LabManager, Lab Management, Magazine, Management, Technology Sat, 06 Oct 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/32883/article/Conflict-and-Disagreement-Are-Not-Always-Bad http://www.labmanager.com//?articles.view/articleNo/32883/article/Conflict-and-Disagreement-Are-Not-Always-Bad You likely have people in your lab who are responsible for different tasks, each of which is important. The real power however comes when you can get your people to work in synergy, to combine their individual skills and strengths to form a single cohesive unit that is greater than the sum of its individual parts. Challenges can arise though when your people don’t always get along well with one another; which may lead you to think that as a leader, you should create harmony and agreement. Wrong! In reality, conflict is actually a good thing; your ultimate goal as a leader is to create an optimum balance between consensus and conflict—you want people to get along with one another, but you also want them to speak up when they need to, even if their message is unwanted or controversial. LabManager, Lab Management, Leadership and Staffing, Management Sat, 06 Oct 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/30460/article/Winning-The-Talent-War http://www.labmanager.com//?articles.view/articleNo/30460/article/Winning-The-Talent-War Since the end of the recession, the war for talent has raged anew in some laboratories. Laboratories in the petroleum, minerals, biotechnology, and other industries are actively recruiting experienced scientists, engineers, and technicians. However, Management Wed, 03 Oct 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/30468/article/Career-Counseling http://www.labmanager.com//?articles.view/articleNo/30468/article/Career-Counseling American Chemical Society (ACS) experts have concluded from ACS member surveys that members can expect to hold several jobs during the courses of their careers. These may be for a single employer but are more likely to be for several. The same is LabManager, Management Wed, 03 Oct 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/29769/article/Professional-Vitality-Peaks-in-Your-50s http://www.labmanager.com//?articles.view/articleNo/29769/article/Professional-Vitality-Peaks-in-Your-50s New research show managers are at their best in their 50s. Management, Industry News Mon, 16 Jul 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/8085/article/The-Blended-Training-Model http://www.labmanager.com//?articles.view/articleNo/8085/article/The-Blended-Training-Model Budget cuts force companies to spend every dollar effectively, and training, especially when it requires travel, is often the first line item slashed. Cuts in continuing education can have a negative effect on a company?s bottom line. A Management Mon, 09 Jul 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/8067/article/Global-R-D-Demands-Effective-Communication http://www.labmanager.com//?articles.view/articleNo/8067/article/Global-R-D-Demands-Effective-Communication Over the course of my career in the sciences, I?ve had the opportunity to see firsthand the power of long-distance collaboration. For one research and development project, work was done in San Diego, California; Madison, Wisconsin; France; Management Fri, 06 Jul 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/8083/article/QC-Failures-Happen http://www.labmanager.com//?articles.view/articleNo/8083/article/QC-Failures-Happen Quality management systems (QSM) have been a reality in nearly 4,000 North American laboratories for some time. Almost everyone has heard of a quality system. Many relate the term to ISO standard ISO 9001:2008. However, for laboratories the more Management Fri, 06 Jul 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/7883/article/Have-You-Heard--Nearly-15-Percent-of-Work-E-mail-is-Gossip http://www.labmanager.com//?articles.view/articleNo/7883/article/Have-You-Heard--Nearly-15-Percent-of-Work-E-mail-is-Gossip Georgia Tech shows digital grapevine grows up and down org chart. Management, Management Tips, Industry News Fri, 08 Jun 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/7805/article/Killing-the-Project http://www.labmanager.com//?articles.view/articleNo/7805/article/Killing-the-Project The traditional view is that the project manager is the project champion who defends the project against budget cuts and maintains the support of project team members and stakeholders. However, sometimes the right decision is not to continue the Management Wed, 06 Jun 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/7808/article/Science-Matters--Getting-the-Project-Method-Right http://www.labmanager.com//?articles.view/articleNo/7808/article/Science-Matters--Getting-the-Project-Method-Right Business has changed across virtually every industry in this post-recession era. Companies must simply do more with less, and this is especially true in the sciences where, among many other factors, the expiration of valuable drug patents and the Management Wed, 06 Jun 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/7769/article/Evolving-Training-Programs http://www.labmanager.com//?articles.view/articleNo/7769/article/Evolving-Training-Programs Mergers, acquisitions, downsizing and organic growth can dramatically affect the efficient functionality of your organization?s current training program. While organic growth is often a slow and measured process, the addition of a new department Management Mon, 04 Jun 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/7765/article/Smart-Project-Management http://www.labmanager.com//?articles.view/articleNo/7765/article/Smart-Project-Management Five rules for maintaining stakeholder support, managing costs and achieving goals Management Thu, 31 May 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/7299/article/Saving-Energy--Saving-Money http://www.labmanager.com//?articles.view/articleNo/7299/article/Saving-Energy--Saving-Money In 2002, when Lawrence Berkeley National Laboratory (LBNL) in Berkeley, California, decided to build the Molecular Foundry laboratory, they employed the help of Steve Greenberg, an in-house energy management engineer. Management Tue, 03 Apr 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/6998/article/Big-Motivation http://www.labmanager.com//?articles.view/articleNo/6998/article/Big-Motivation ?I don?t know how to motivate anybody. I just know that when a person has a genuine burning passion to do something, they?ll give it all they have.? ?Al Walker Are you motivated? Is everyone motivated? Yes or no? Take a look around your lab. Management Wed, 07 Mar 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/6997/article/Are-You-Helping-or-Hurting-Employee-Morale- http://www.labmanager.com//?articles.view/articleNo/6997/article/Are-You-Helping-or-Hurting-Employee-Morale- Last year I wrote a column about how ?soft skills? are required to succeed in virtually every business today. Even in the sciences, a career path that has traditionally allowed insular personalities to thrive, soft skills are more important Leadership and Staffing, Management Mon, 05 Mar 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/7037/article/Is-the-Roller-Coaster-Ride-Over- http://www.labmanager.com//?articles.view/articleNo/7037/article/Is-the-Roller-Coaster-Ride-Over- The laboratory industry enjoyed several years of robust growth from the late 1990s until 2003. Record research and development (R&D) investments by the biopharmaceutical industry, in combination with the doubling of the U.S. National Institutes Management Fri, 02 Mar 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/7023/article/What-Would-Steve-Jobs-Do- http://www.labmanager.com//?articles.view/articleNo/7023/article/What-Would-Steve-Jobs-Do- ?Steve Jobs, technologist and tastemaker of modern digital culture, described himself as a captain of product design inspiring his teams of workers, as he once said, to go ?beyond what anyone thought possible? and to do ?some Management Thu, 01 Mar 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/6635/article/Budgeting-101 http://www.labmanager.com//?articles.view/articleNo/6635/article/Budgeting-101 ?Budgets are like making sausages; it is better not to see them made,? noted Otto von Bismarck, the Iron Chancellor. (As the man who combined the many German principalities into a unified nation, he was an effective manager if ever there was one. Home, Management Wed, 18 Jan 2012 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/6349/article/Adapting-to-Scientific-Mobility http://www.labmanager.com//?articles.view/articleNo/6349/article/Adapting-to-Scientific-Mobility This column over the last year has dealt with many lab-related workforce issues, but one constant running through them has been the need for versatilability??not just when it comes to the people managers hire, but in every aspect of a lab Management, Technology Fri, 09 Dec 2011 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/6347/article/The-Patent-Business http://www.labmanager.com//?articles.view/articleNo/6347/article/The-Patent-Business Patents are more than just boring legal documents. ?A patent is the link between R&D and the legal processes,? notes Pierre Buffet, executive vice president of intellectual property information firm Questel. ?Patents can be used for various in Management Mon, 05 Dec 2011 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/5953/article/Help-Wanted http://www.labmanager.com//?articles.view/articleNo/5953/article/Help-Wanted A curious high school student conducts several chemistry experiments during a field trip and discovers an affinity for the sciences. Is this a fluke or could this student be on to something that may lead to a meaningful career and, more importantly, Management Thu, 03 Nov 2011 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/5954/article/Communicating-Science http://www.labmanager.com//?articles.view/articleNo/5954/article/Communicating-Science The scientific community has historically taken a dim view of communications with nonscientific publics. No thanks, said scientists. What an imposition! Why bother? What good could possibly come from interrupting research, sticking our necks out Home, Management Thu, 03 Nov 2011 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/5765/article/One-Step-Ahead http://www.labmanager.com//?articles.view/articleNo/5765/article/One-Step-Ahead When starting a business, an up-front investment is necessary to hire the talented personnel, acquire the appropriate equipment and instrumentation, and secure the space required to operate the new business successfully. Typically those initial a Home, Management Tue, 04 Oct 2011 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/5766/article/Easing-Regulatory-Compliance http://www.labmanager.com//?articles.view/articleNo/5766/article/Easing-Regulatory-Compliance Depending on your perspective, you may view regulatory compliance as a necessary but unwelcome expense, a hurdle in the race to market, a vital measure to protect public health and safety, or perhaps all three. Whatever your views, you probably d Management Tue, 04 Oct 2011 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/5078/article/Stretching-Your-Maintenance-Budget http://www.labmanager.com//?articles.view/articleNo/5078/article/Stretching-Your-Maintenance-Budget Careful planning and consistent monitoring can significantly improve equipment maintenance programs Home, Management Tue, 06 Sep 2011 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/5082/article/Activity-Based-Management http://www.labmanager.com//?articles.view/articleNo/5082/article/Activity-Based-Management Activity-based management (ABM) is an approach to management in which work process managers?in this case, lab managers at all levels?are given the responsibility and authority to continuously improve the planning and control of operations Management Fri, 02 Sep 2011 00:00:00 EST http://www.labmanager.com//?articles.view/articleNo/4874/article/A-Product-Co-development-Cautionary-Tale http://www.labmanager.com//?articles.view/articleNo/4874/article/A-Product-Co-development-Cautionary-Tale In many ways, the development of the Boeing 787 Dreamliner jet plane serves as an object lesson about the hazards of globalization of new product codevelopment and manufacturing. Over many years, Boeing had built its own aircraft design facilities, a Management Fri, 15 Jul 2011 00:00:00 EST