How we communicate with those we work for and those who work for us is dictated by a variety of
factors. Your boss prefers weekly face-to-face meetings, you prefer brief emails, others on your team
favor long-winded phone conversations, while your newly hired college grads are happiest texting.
Despite the many new channels available for getting your message across, all are not created equal
when it comes to the communication challenges you and your organization face. The takeaway from
this month’s cover story is that choosing the appropriate communication technique and medium
should not be left to chance. Rather, a lab manager needs to carefully assess every situation, every
business goal, every team, and every individual to determine the most effective ways of communicating.
“Telephones, email, and social technology modalities have their rightful place in labs as a quick
and easy means of conveying and/or broadcasting information, but managers who use these methods
to the point of minimizing or excluding real-time person-to-person communication on a reasonably
consistent basis should not be surprised if levels of staff motivation and trust start to flag.”
It’s the week before Easter, but outside my window there are still patches of snow on the ground. To which I say, enough already! Bring on Spring and make it snappy.
The good news from this year’s confidence report is that the laboratory industry, by and large, is moving in the right direction—forward—though in slightly smaller steps than we would have hoped. But as author Angelo DePalma writes in this month’s cover story, “Steady as She Goes,” “Survival is not a dirty word in a world recovering from catastrophic financial shenanigans, and toward that end treading water is not such a terrible strategy.” If you didn’t participate in this year’s survey, let me know if these results are in line with your own feeling of confidence as you head into 2013.