QC Failures Happenby Ned GravelMethods for determining which undesirable conditions require root cause analysis and which do not.
Feedback Tools in Laboratory Quality Systemsby Ned GravelOne of the new requirements in ISO/IEC 17025:2005 is to actively seek the feedback of laboratory customers and do something with it to improve the management system and the technical activities. Fairly ambitious words.
Ned's Rules of Engagementby Ned GravelThese are not rules to live by; they are rules to enjoy living by.
Understanding ISO/IEC 17025by Ned GravelKnowing the principles behind ISO/IEC 17025 can help lab managers and assessors understand the individual requirements of the standard.