The mantra in your organization should be how each department can help every other department. Managers need to focus on how they can make it easy for customers to do business with their lab, and others need to focus on what they can do to make it easy for your lab to do business with them.
Science has always been the paramount focus of laboratory managers. But that is no longer sufficient. Now, lab leaders need to be profoundly conversant with the business side of their operations as well.
Staying competitive in the biotech world requires focusing your time and resources on development and discovery, enabled by fast, efficient lab logistics, and supply management solutions