Customer Service

September 9, 2010

The best single way for lab managers to promote outstanding effective technical service is to take care of the lab people who...

Competing Priorities

July 14, 2010

Doing a good job of establishing project priorities and focusing on the highest-priority projects can enable laboratories to ...

Project Management Software

July 14, 2010

Judicious use of project management software can enable lab managers, team leaders and team members to keep informed on all t...

Global Management

July 14, 2010

Forming and managing effective global research teams with members located in far-flung countries and different time zones is ...

Retaining Knowledge

June 10, 2010

The soft knowledge of your most experienced staff members is a valuable asset that can be used for commercial advantage. Allo...

How to Give Orders

April 29, 2010

Many people believe that to be a good manager you have to give orders to the people below you. They are wrong. You do not hav...

Chunk Your Time

April 23, 2010

We spend too much of our day trying to cram more into it. We adopted the computer term multi-tasking and tried to apply it to...

Work-Life Balance

April 2, 2010

What can managers do to prevent or reduce the impact of work-life imbalance on themselves and their staff? Answers include ph...