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Volume 1 Issue 1 | April 2006

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Cover Story


Business Management

Using Benchmarking Metrics to Improve Laboratory Productivity

Over the past few years, nearly every laboratory manager has been faced with the seemingly contradictory demands from management to shrink budgets and from clients to increase services. Is it possible for a lab manager to resolve this contradiction to meet both performance expectations? The solution may be the same one that has driven economic expansion for years–increase productivity.

Business Management

Understanding ISO/IEC 17025

Knowing the principles behind ISO/IEC 17025 can help lab managers and assessors understand the individual requirements of the standard.