Original broadcast date: Wednesday April 3, 2013
Presenter: Michael Soon Lee
Conflict at work is inevitable, but not all conflict is bad. In fact, some disagreement may even be beneficial. Conflict requires us to face issues and overcome challenges. Conflict encourages us to come up with new ways to solve problems and deal with diverse personalities. However, conflict must be addressed swiftly and appropriately otherwise it can lead to loss of productivity, employee turnover and even more deadly consequences. The goal is not to eliminate discord but to learn how to manage conflict effectively. Most people spend more than forty hours a week at work. Attend this webinar to find out how to make that time as pleasant and productive as possible.
The topics to be covered in this interactive and eye-opening webinar:
- Understanding why conflict exists in every workplace
- Recognizing why some conflict can be beneficial if managed properly
- Why conflict must be addressed quickly and firmly
- Who’s the best person to resolve conflict in any situation
- Developing win-win solutions to workplace conflict
Michael Soon Lee, MBA, is a communications consultant who helps companies overcome conflict in the workplace. He is the author of five books on communications and has spoken to over 1,000 companies around the world on this topic. Michael has been trained as a mediator by the American Arbitration Association and specializes in keeping misunderstandings and tensions from reducing productivity and profitability.
