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The people and the knowledge they have developed are the greatest asset of any organization. Lab managers have the responsibility to understand the critical knowledge held by the individuals in their organization. Lab managers also need to be aware of what new knowledge will be critical to develop for the health of the organization. To be successful around managing the organization’s knowledge, lab managers will need to develop a knowledge management plan. These plans typically contain four sections: managing existing knowledge, sharing knowledge, generating ideas, and propagating best practices. This presentation will outline the key sections of a knowledge plan, and illustrate tools that are helpful to implementing a knowledge management plan.

Key points to be covered:

  • Ways to identify who in the organization carries critical organizational knowledge
  • Ways to manage and retain critical knowledge
  • An introduction to some easy to use knowledge management tools
  • Using a community of practice to share and evaluate knowledge in the organization

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Scott Hanton earned a BS in chemistry from Michigan State University and a PhD in physical chemistry from the University of Wisconsin-Madison. After graduation he joined the Analytical Science Department at Air Products and Chemicals, Inc. in Allentown, PA. In a 20-year career at Air Products, Scott had research roles in laser science, mass spectrometry, and polymer analysis, and a series of analytical technical management roles. For the next four years, Scott was the laboratory operations manager and chief scientist for Intertek Allentown (PA). Scott’s current role is the general manager of the Intertek Allentown business. Scott has been active in ALMA since 2003 and on the ALMA board of directors since 2009.