In any circumstance where people need to work, struggle, and strive together, conflict is bound to occur. Many lab managers feel that their jobs would be better if conflict never occurred. However, we can achieve significant benefits by utilizing positive conflict to resolve issues in the workplace. Positive conflict resolution focuses on identifying and surfacing conflicts, and then using win/win and problem-solving approaches to resolve the conflict. Using win/win approaches provides many beneficial outcomes from conflict, including:

  • Recognition of diversity
  • Possibility to improve
  • Healthier relationships
  • Clarify differences
  • Find common benefits

This webinar will seek to show the benefits of positive conflict resolution, and some ways to bring it into your lab environment.


Scott Hanton earned a BS in chemistry from Michigan State University and a PhD in physical chemistry from the University of Wisconsin-Madison. After graduation he joined the Analytical Science Department at Air Products and Chemicals, Inc. in Allentown, PA. In a 20-year career at Air Products, Scott had research roles in laser science, mass spectrometry, and polymer analysis, and a series of analytical technical management roles. For the next four years, Scott was the laboratory operations manager and chief scientist for Intertek Allentown (PA). Scott’s current role is the general manager of the Intertek Allentown business. Scott has been active in ALMA since 2003 and on the ALMA board of directors since 2009.