Original broadcast date: Wednesday, December 5, 2012
Presenter: Barbara GlanzClick Here To Download the Handout
In order for a lab to be “first class” in this economy, it must have a great product or service, people who have the desire and skills to serve the customers well, and a culture that encourages and supports that spirit of both internal and external service. The most important persons in creating that culture are the leaders. This session will whack leaders’ thinking, give them a personal sense of mission of their importance as service leaders, and share many no cost or low cost ideas for how to create a culture where employees are fully engaged using the elements of a spirited workplace.
Come and explore ways that you can boost morale, enhance creativity, and raise productivity to new levels with little or no cost.
In this webinar:
- Learn several new models which will help exemplify the choices that we have in any interaction.
- Experience the elements of a fully engaged lab through the acronym CARE.
- Leave with at least 6-8 immediately applicable action ideas.
- Find new hope through stories of ordinary people who are making a difference.
Barbara Glanz, CSP, works with organizations that want to improve morale, retention and service and with people who want to rediscover the joy in their work and in their lives. She is the author of eleven bestselling “how-to” books.