Original broadcast date: Wednesday July 9, 2014
Presenter: Lynda McDermott
When did the term “conflict” become a bad word? ALL high performing teams have moments when members disagree, debate, or argue. These teams all had a healthy respect for the value of not only having differences of opinions or perspectives, but for learning how to manage themselves as they work through the discord or tensions precipitated by their disputes. High performing teams have a high degree of emotional intelligence and recognize that they must go through a process of learning how to first listen to and understand diverging points of view before they can evaluate them and arrive at a converging consensus. Conflict, rather than being an enemy of collaboration, is, in fact, a necessary requirement for productive and successful teamwork.
In this webinar we will:
- Examine why ”good conflict” is essential for great collaboration
- Explore the three essential elements needed to reap the benefits of “good conflict”
- Learn a model for understanding how to effectively manage conflict
Lynda McDermott is founding president of an international management consulting and executive coaching firm. She has worked in over 35 countries setting up leadership, product, research and alliance teams. As a leadership and team development expert she works with such companies as Pfizer, Procter & Gamble, PricewaterhouseCoopers, Biogen Idec, and Sanofi.