CHOOSING
A CALIBRATION
SERVICE PROVIDER
7 KEY FACTORS TO CONSIDER
It is important to make a well-informed decision when choosing a calibration provider for your
lab’s instrumentation. Here are seven key factors that can guide your decision-making:
1. ACCREDITATION
Accreditation is an indicator of quality and reliability. When selecting a calibration service provid-
er, look for one that is accredited by recognized organizations such as ISO/IEC 17025. Addition-
ally, ensure the provider is well-established and has at least a few years of experience in the field.
2. QUALITY ASSURANCE
Quality control measures are vital in calibration services. Ensure the service provider has
appropriate quality control measures in place and that their calibration standards are traceable
to national or international standards. Ask them to provide evidence of their calibration
processes and results.
3. COMPREHENSIVE SERVICES AND COST TRANSPARENCY
Ideally, your chosen provider will offer calibration services for all the instruments your lab uses.
They should also offer acceptable turnaround times to avoid interruptions to your lab’s work-
flows. Sometimes an urgent calibration is needed, so ask if they offer expedited services. Anoth-
er way to ensure timely service is to opt for a provider that is conveniently located or provides
on-site services. When comparing costs, be sure that all additional costs are clearly outlined to
avoid any unexpected fees when service is complete.
4. RESPONSIVE SUPPORT AND CLEAR DOCUMENTATION
Effective communication is important in any service partnership. A service provider should be
responsive and provide clear written and verbal communication. Online reviews or client refer-
ences can speak to the providers, reliability and ability to communicate effectively. The provider
should also provide comprehensive documentation, such as certificates and reports when cali-
bration services are completed.
5. FOLLOW-UP SERVICES
Ongoing support is invaluable, as calibration is not a one-time process. Confirm whether the
provider offers follow-up services if any issues or questions arise following a calibration.
A provider willing to provide assistance after service is complete is a good indicator of commit-
ment to customer satisfaction and quality assurance.
6. EXPERTISE AND TRAINING
It is vital that the technicians performing the calibrations are qualified and trained in relevant
fields and have hands-on experience with the types of instruments used in your lab. The more
familiar the technicians are with the instruments, the better they can ensure accurate calibration.
CLIENT-CENTRIC APPROACH 7.
A provider should prioritize your lab’s unique needs. They should offer flexible solutions and be
able to tailor their services to provide the best calibration for your instruments. Partnering with a
skilled and reputable calibration service provider can improve operational efficiency in your lab
and enhance overall quality control.
For more information on calibration—from instruments to data integrity and more—explore
Lab Manager’s Calibration and Metrology resources here.
