Launched this week at Pittcon, the latest BV Nexus release transforms how manufacturers connect with their customers by delivering real-time and critical alerts. Personalized messaging can be sent directly to users’ phones, tablets, and laptops.
With this enhanced communication system, lab managers can receive instant notifications, including push notification on their phones, about instrument performance, analysis issues, and required maintenance—ensuring they can take immediate action when it matters most.
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Automated alerts notify users of vital system operations and analysis concerns, while manufacturers can also send tailored messages, such as reminders for service plan renewals or information about complementary products. By putting these updates at lab managers’ fingertips, BV Nexus ensures that laboratories operate smoothly, efficiently, and without unnecessary interruptions.
BV Nexus isn’t just a platform—it’s a dynamic link between laboratories and the manufacturers they rely on, making lab operations more connected, responsive, and resilient than ever before.
“It helps with the everyday running of a multi-user facility. We can be further away from this equipment and still track when something went wrong,” said Dr. Giulia Degli Alessandri, electron microscopy suit—STEM Faculty, Open University.
“This major BV Nexus update builds real value on the BV Nexus model—of bringing customers closer to their lab instruments wherever they are. It gives manufacturers new opportunities for deeper customer engagement, saving on service costs while creating additional recurring revenue streams,” said Paul Norris, CEO of Binary Vision (creators of BV Nexus)
About BV Nexus
BV Nexus allows your customers to have a complete, personalized view of your company’s lab systems and expertise. List of key features below:
- Live data on analysis runs—customers stay up-to-date while away from the lab.
- Live system health information and updates—including a global view of all systems for instrument manufacturers.
- Expert consultations feature.
- Document library—all your customers’ relevant documentation in one place.
- NEW: Alerts, messages and opt-in push notifications.
- This press release was provided by Binary Vision
