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Remote Support Services Resource Guide

How remote support services offer a better way forward

by PerkinElmer

A sudden increase in demand created a unique opportunity for laboratory service providers to accelerate and enhance their remote support services. These services were designed to assist laboratories in maintaining critical operations while restrictions prevented vendors and technicians from visiting facilities. With this approach, a highly skilled remote support team could work with laboratory staff to troubleshoot, triage, repair, and support any connected equipment.

 In this eBook, you’ll learn about:

  • How remote services helped laboratories maintain critical operations during challenging times
  • Adapting services to support remote solutions
  • Scaling-up training for engineers and customers
  • Creating cost-effective service plans