What to Know About Your Cold Storage Service Agreement

Learn readers’ most common service and repair methods and more from our latest results.

Written byErica Tennenhouse, PhD
| 2 min read

Maintaining samples at an optimal temperature while in storage is vital for many lab professionals and this makes choosing the right freezer or refrigerator a crucial task. While the average kitchen freezer operates at about -20°C, laboratory variants have a much wider range of options depending on the storage conditions needed.

Top 5 Questions You Should Ask When Buying Cold Storage Equipment

  1. How is the product manufactured? Ask about the quality of the materials used and the product life.
  2. What is the warranty? What does it include and for how long? Will anything void the warranty?
  3. How green is the product? Ask the company to provide details on energy efficiency and have them relate it to your return on investment (e.g. in four years will you save enough money in energy costs to pay for your freezer/fridge?).
  4. How much sample capacity are you getting for your space?
  5. What are the optimal voltage/wiring conditions for running the fridge/ freezer? If the building is older, will low voltage or voltage fluctuations affect the performance of the freezer/fridge?

Types of cold storage equipment used by survey respondents:

Upright general-purpose lab freezers73%
Upright ultra-low temperature freezers50%
Low temperature upright lab freezers45%
Under-counter general purpose lab freezers35%
Flammable materials storage20%
Explosion-proof17%
Low temperature chest lab freezers17%
Blood bank and plasma10%
Chest ultra-low temperature freezers9%
Other10%

Service and repair methods for cold storage equipment as reported by survey respondents:

In-house service department39%
Third-party contract32%
Third-party time/material21%
Instrument manufacturer time/material14%
Instrument manufacturer service contract11%
Multi-vendor service provider9%
Our department7%
Don't know5%
Other1%

Nearly 65% of respondents are engaged in purchasing new cold storage equipment. The reasons for these purchases are as follows:

Replacing obsolete equipment
31%
Upgrading existing cold storage equipment
27%
Addition to existing systems, increase capacity
27%
Setting up a new lab
8%
Other
6%

Top 10 Features/Factors Respondents Look for When Purchasing Cold Storage Equipment:

Reliability of product83%
Durability of product82%
Sensitivity and accuracy of temperature controls70%
Price65%
Warranties62%
Audible and visual hi/lo alarm for each controller49%
Energy efficient48%
Reputation of vendor42%
Quiet operation42%
Service and support40%

For more information on cold storage equipment, including useful articles and a list of manufacturers, visit www.labmanager.com/cold-storage

See most recent survey results here

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