You are the manager of a big company and you know your business. Each day, you make important decisions regarding money, policy and strategy. You’re in total control. Without warning, you are confronted with a major crisis: an earthquake, a fire or a reputational risk. Now you find yourself uncertain and unsure. You don’t know what to do and you realize that everybody is looking to you for guidance—and the decision you are about to make will directly affect the survival of your company.
Operational exercises are absolutely essential to good emergency planning and the participation of senior executives is critical. However, it is important to include senior executives not just as observers.
Leadership in crisis is ultimately about decision making. Other critical steps, such as recognizing and isolating the crisis prepare you to make decisions, while the deployment of resources are based on the decisions made by the leader.