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Articles by Ned Gravel

QC Failures Happen

by Ned Gravel
Methods for determining which undesirable conditions require root cause analysis and which do not.

Feedback Tools in Laboratory Quality Systems

by Ned Gravel
One of the new requirements in ISO/IEC 17025:2005 is to actively seek the feedback of laboratory customers and do something with it to improve the management system and the technical activities. Fairly ambitious words.

Understanding ISO/IEC 17025

by Ned Gravel
Knowing the principles behind ISO/IEC 17025 can help lab managers and assessors understand the individual requirements of the standard.