When a company decides to make a change, even when things are going well, employees get nervous. Acknowledging their concerns helps reinforce the feeling that youre all in this together, critical in reassuring people that you really do have their interests at heart.

"There's nothing particularly special about 360-degree feedback. It's just a tool and, like any tool, is only useful if you know how to use it and if it's the right tool for the job"