A customer relationship management system means a phone call from a client doesn't require them telling a potentially long story, all over again to each person they talk to. It means consistent and updated information as well as satisfied customers.

Reliability means reducing surprises and failures. Testing for weaknesses can include freezing, heating, dropping, and more.

Hardly a day goes by that someone working in a research laboratory doesn't come up with an idea for a new, improved tool to be used in the discovery process.