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Reminders of Ongoing Advances in Science Instill Trust in Changing Guidance

By reminding the public that COVID-19 health recommendations are expected to change, scientists boost trust in experts

by University of Waterloo
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Officials could boost public trust in COVID-19 health recommendations by including reminders that changes to recommendations are expected as science evolves, a new study has found.

The research team first predicted and found that reminders of the frequent changes in safety guidelines caused people to judge experts negatively.

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“People have often suggested that the revisions to safety practices might lead to distrust in the experts who are providing the guidance,” said study coauthor Derek Koehler, professor of psychology at Waterloo. “Our goal was to examine the effects of salient changes in COVID-19 guidance—such as changes regarding mask-wearing—on trust in health experts, and to test interventions for enhancing trust.”

For a group of study participants in Canada, highlighting the frequent changes in guidance also lowered their intentions to download the COVID-19 Alert contact tracing app. 

To conduct the study, participants in Canada and the United States completed an online survey asking them to rate the perceived expertise and trustworthiness of public health officials and scientists during the COVID-19 pandemic. Before completing their ratings, they were reminded of ways in which public health guidance on COVID-19 had stayed the same or of ways in which it had changed over the preceding months. 

Compared to reminders of consistency, reminders of changes in public health recommendations led people to rate public health authorities as having less expertise.  

To test an intervention, the participants were presented with a “forewarning” message to accompany public health updates that emphasized how change in science is expected and is a good thing. It encouraged the study participants to take the perspective of a public health official who communicates this changing guidance.

“We found that this intervention helped make people more receptive to changes in guidance. For example, without forewarning, reminders of changing (as opposed to consistent) guidance led public health authorities to be seen as less trustworthy, but the forewarning message eliminated this negative effect,” said lead author Jeremy Gretton, who was a postdoctoral researcher at Waterloo when the work was conducted.

The study suggests communication strategies for public health updates that emphasize the recommendations are based on the latest advances in scientific evidence and understanding and that these will continue to evolve. 

- This press release was originally published on the University of Waterloo website