customer service

Beyond Customer Service

by Ronald B. Pickett

We are all experts in customer service; after all, we are customers every day of our lives. Furthermore, as department managers, we need to ensure that our phones are answered quickly and courteously, that our clients and potential customers have short wait times and are treated with care and respect, that our customers receive accurate and timely results, and that we conduct periodic surveys to ensure that our high standards are maintained.