customer service
With brand loyalty at an all-time low, the success of modern lab procurement hinges not on flashy marketing, but on what happens after the installation—here is how to hold your vendors accountable.
| 3 min read
| 5 min read
| 3 min read
The leading causes of unplanned downtime and what lab managers can do to prevent it
| 5 min read
Building stronger relationships by listening and adapting
| 4 min read
Plas-Labs creates custom portable sampling isolator for use in cleanrooms
| 2 min read
Considerations for sample preparation, amplification, and analysis
| 1 min read
How to prioritize and improve inefficiencies with personnel, timeliness, quality, and cost
| 5 min read
Keeping instrumentation in tip-top shape is incentive enough to purchase a service contract
| 2 min read
We are all experts in customer service; after all, we are customers every day of our lives. Furthermore, as department managers, we need to ensure that our phones are answered quickly and courteously, that our clients and potential customers have short wait times and are treated with care and respect, that our customers receive accurate and timely results, and that we conduct periodic surveys to ensure that our high standards are maintained.
| 5+ min read
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