Live Air Date: Wednesday, March 27, 2013

Laboratories often see themselves above providing great service to their customers – they aren’t! We will define customers – external and internal, review the best examples of companies giving exceptional service to their customers, and relate their successes to the laboratory environment.

As an attendee, you will learn more about:

• Who your customers are and what they want
• External and internal customers
• Improving your customers' level of satisfaction
• Ways to identify, recognize and reward exceptional customer service
• Generalization – learning from the best in other fields
• Helping customers define their needs and understand your capabilities
• Implications for the future

Speaker

Ron Pickett is an Organizational Development Consultant, writer and speaker. He has had 8 articles published in Lab Manager on a variety of leadership and management topics. His areas of specialization include organization politics, ethical power in organizations, customer service, and communications. He works out of Escondido, CA.

Sponsor