If communication can be defined as the transition of information, thought or feeling so that it is satisfactorily understood, then dealing with difficult people is essentially a communication skill. Communication with another person with RESPECT is not a science; it doesn’t have a precise set of procedures. Yes, there are sound principles and themes but there are also hundreds of variations of those themes. Thus, communication is an ART. In this session, you’ll get the TOOLS to ease the challenges of difficult conversations as well as insights into how to improve your everyday interactions.