Susanna Baqué, PhD, began her career as a researcher and professor at the University of Barcelona. With over two decades of experience in the life sciences industry, Susanna brings deep expertise and passion to everything she does, from leading sales and support teams to shaping global strategy. Since starting as a CX leader at SCIEX in 2014, she has helped redefine how SCIEX supports scientists by building customer-centric teams. Susanna is the winner of the 2025 Inspiring Women in CX Award in the “Culture” category and a multiple finalist for the “CX Leader of the Year” award.