Lab Management


Problem: Bringing samples into a mineralized state is usually the first step for performing accurate inorganic analysis, aka metals trace analysis. This conversion of a usually non-homogenous insoluble mixture into a representative, homogenous aqueous solution using heat and acids is usually a prerequisite for further analysis work with spectroscopic or chromatographic techniques.

We are all experts in customer service; after all, we are customers every day of our lives. Furthermore, as department managers, we need to ensure that our phones are answered quickly and courteously, that our clients and potential customers have short wait times and are treated with care and respect, that our customers receive accurate and timely results, and that we conduct periodic surveys to ensure that our high standards are maintained.











