Knowledge retention and transfer (KRT) is an important part of management responsibility.  While most managers understand the importance of developing individuals, it is more complex to sustain that development and organizational learning as the staff changes. Effective KRT tools will enable the protection of key, business-specific knowledge. 

In this webinar we will describe the characteristics of political environments, the keys to being successful while maintaining ethical standards, and ways to keep political influence from seeping into your lab.

In this webinar, participants will look at their attitude about power and understand its importance in their role as a manager. Learn how you can can increase your influence and become more comfortable with power.

Laboratories often see themselves above providing great service to their customers - they aren’t! We will define customers – external and internal, review the best examples of companies giving exceptional service to their customers, and relate their successes to the laboratory environment.

Find out all you need to know about budgeting for your lab in this webinar.