In this webinar, participants will look at their attitude about power and understand its importance in their role as a manager. Learn how you can can increase your influence and become more comfortable with power.

Laboratories often see themselves above providing great service to their customers - they aren’t! We will define customers – external and internal, review the best examples of companies giving exceptional service to their customers, and relate their successes to the laboratory environment.

Find out all you need to know about budgeting for your lab in this webinar.