A customer relationship management system means a phone call from a client doesn't require them telling a potentially long story, all over again to each person they talk to. It means consistent and updated information as well as satisfied customers.
While the majority of a lab manager's time and effort goes toward managing the performance of human assets, the job also carries a significant responsibility for managing the performance of capital assets.
Hardly a day goes by that someone working in a research laboratory doesn't come up with an idea for a new, improved tool to be used in the discovery process.
Presenting an overly commercial presentation at an inappropriate time can hurt your company and your own professional reputation. When is it appropriate and when is it inappropriat to "go commercial?"