Article

In recent years, the growing trend to resolving workload jams and bottlenecks within laboratories has been to rely on automation. But is machinery and automation really the answer, or is the problem more deeply seated? Could the issues instead be resolved by looking at the processes and methods of working?
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A customer relationship management system means a phone call from a client doesn't require them telling a potentially long story, all over again to each person they talk to. It means consistent and updated information as well as satisfied customers.
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