Independent labs are a service business that thrives on the need to perform quality testing services to answer a variety of customer questions. Successful labs protect their customers confidentiality, meet timelines, act as the independent third party and build relationships based on customers' needs.

Sales and revenue growth are stalled at many companies in a variety of industries. As a result, these firms have frozen or reduced laboratory budgets and in some cases have reduced laboratory staffing levels. There are several ways laboratory managers can effectively respond to these situations.

In tough economic times many companies slash their training budgets, thinking that training is expendable. This, according to the author, is ill-advised. Training is not an expense to be minimized; it is an investment that pays dividends by helping workers do their jobs more effectively so that they can positively impact a company's bottom line.

So far, nearly 5,000 grants totalling over $1 billion have been awarded by NIH. Most have been awarded to research labs at large universities and small colleges, while some have been awarded to small, privately owned research and product development companies.