emotions

A fruit fly starts buzzing around food at a picnic, so you wave your hand over the insect and shoo it away. But when the insect flees the scene, is it doing so because it is actually afraid? Using fruit flies to study the basic components of emotion, a new Caltech study reports that a fly's response to a shadowy overhead stimulus might be analogous to a negative emotional state such as fear—a finding that could one day help us understand the neural circuitry involved in human emotion.

Do you work in customer services? If you do, it is better to express your positive interpersonal feelings naturally. Suppressing the benevolent interpersonal emotions of employees for customers has a negative impact on customer satisfaction, as indicated for the first time in a new study conducted by Prof. Dana Yagil of the Department of Human Services at the University of Haifa. The study was published in the journal Motivation and Emotion. “Suppression of positive interpersonal emotions is contrary to natural behavior in social interactions,” said the researcher.















