We are all experts in customer service; after all, we are customers every day of our lives. Furthermore, as department managers, we need to ensure that our phones are answered quickly and courteously, that our clients and potential customers have short wait times and are treated with care and respect, that our customers receive accurate and timely results, and that we conduct periodic surveys to ensure that our high standards are maintained.

The National Institutes of Health’s system for selecting research projects may be considered the gold standard for equitably awarding funding, but that hasn’t kept the agency from dispatching three University of Wisconsin–Madison professors to probe the system for bias.

AB InBev, the leading global brewer has announced a partnership with the University of Illinois