Business Planning
Judging by this month’s cover story as well as the results of our latest Laboratory Spending Trends survey, it’s safe to say that federal budget cuts have created serious challenges for the scientific research community.
Cautious optimism for an improved 2014 laboratory products market
We are all experts in customer service; after all, we are customers every day of our lives. Furthermore, as department managers, we need to ensure that our phones are answered quickly and courteously, that our clients and potential customers have short wait times and are treated with care and respect, that our customers receive accurate and timely results, and that we conduct periodic surveys to ensure that our high standards are maintained.
The National Institutes of Health’s system for selecting research projects may be considered the gold standard for equitably awarding funding, but that hasn’t kept the agency from dispatching three University of Wisconsin–Madison professors to probe the system for bias.
