Leadership Skills

Laboratories often see themselves above providing great service to their customers - they aren’t! We will define customers – external and internal, review the best examples of companies giving exceptional service to their customers, and relate their successes to the laboratory environment.
Available on Demand
Abusive bosses who target employees with ridicule, public criticism, and the silent treatment not only have a detrimental effect on the employees they bully, but they negatively impact the work environment for the co-workers of those employees who suffer from “second-hand” or vicarious abusive supervision, according to new research from the University of New Hampshire.

In today's lab environment, the one thing we can count on is the constancy of change. What is the heart of the change issue, and how do we optimize getting from where we are to where we want to be?
Available on Demand
Perhaps you’ve made your usual New Year’s resolutions: Get to the gym more often, be a better friend, eat more fruits and vegetables, for which I commend you. However, if you’re looking to make resolutions that will have a direct impact on your job performance and career development, you’ve come to the right place.










