Laboratories often see themselves above providing great service to their customers - they aren’t! We will define customers – external and internal, review the best examples of companies giving exceptional service to their customers, and relate their successes to the laboratory environment.

Most managers and employees fear conflict at work because it can reduce productivity, negatively impact teamwork, and consume valuable time that could be better spent elsewhere. Unfortunately, conflict is inevitable, so we might as well learn to deal with it.

How to run an efficient and creative lab without micromanaging

Most people spend more than forty hours a week at work. Attend this webinar to find out how to make that time as pleasant and productive as possible.

Abusive bosses who target employees with ridicule, public criticism, and the silent treatment not only have a detrimental effect on the employees they bully, but they negatively impact the work environment for the co-workers of those employees who suffer from “second-hand” or vicarious abusive supervision, according to new research from the University of New Hampshire.

In today's lab environment, the one thing we can count on is the constancy of change. What is the heart of the change issue, and how do we optimize getting from where we are to where we want to be?

Perhaps you’ve made your usual New Year’s resolutions: Get to the gym more often, be a better friend, eat more fruits and vegetables, for which I commend you. However, if you’re looking to make resolutions that will have a direct impact on your job performance and career development, you’ve come to the right place.

Understanding each other's needs and priorities is key to a good working relationship

Previous studies have shown the professional benefits of cultivating a strong mentoring relationship, but a recent study co-led by UCSF researchers delved further to analyze the attributes that make a successful mentor-mentee pairing.

Talking to your staff, your customers, and to upper management is common sense, natural and instinctive, right? Think again.