In this webinar we will identify the competencies of excellent managers and leaders (you may find out something about yourself too!). We also give you the opportunity to compare some of your staff against these characteristics.

Performance appraisals can affect motivation, commitment and performance, which managers should keep in mind when evaluating employees.

Make the Olympics an opportunity for team-building rather than allowing it to be a distraction, experts say.

Bestselling authors Beverly Kaye and Sharon Jordan-Evans share tips from “A” to “Z” for showing employees appreciation this week.

People say they want to be accountable. Organizations use the word “accountability” in their value statement. Leaders complain about a lack of accountability today. Accountability just doesn’t work.

Why do some succeed while others fail? It starts with eliminating excuses, eradicating justifications and taking personal accountability for choices, actions and results. It starts with accountability. This session will give you an understanding of what it means to be accountable.

Leadership in crisis is ultimately about decision making. Other critical steps, such as recognizing and isolating the crisis prepare you to make decisions, while the deployment of resources are based on the decisions made by the leader.

While you might think that having people fear you to some degree is good, fear in a relationship actually has many negative effects. In fact, research shows that when people are operating in fear, it impairs their analytical thinking skills, decreases their creative insight, and reduces their problem solving abilities—the exact things workplaces need to succeed in today’s marketplace.

A new study finds that corporate downsizing reduces managerial diversity, especially when layoff decisions consider workers’ position or tenure. But when layoffs are based on performance evaluations, managerial diversity remains intact — at least when it comes to white women and blacks.

Understand and Adapt to Different Communication Styles.

To successfully navigate workplace conflict, managers must be able to confront team members in a positive, productive manner. Whatever the situation, whether two people are actively quarreling, or whether one person’s behavior is impacting the entire work culture, a manager must be able to step in, take charge and do so in a way that does not contribute to the drama.

Ask most workers if they've ever had a narcissist for a boss and you'll hear stories of leaders who have taken credit for others' work, made decisions without consulting others and used every opportunity to talk about themselves.